Returns
If your purchase does not meet merchantable quality, fitness for purpose or match the description, we are here to make sure your issues are resolved.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Should you receive an item that has been incorrectly shipped, please CONTACT US at www.dealsking.com.au and we will arrange for return of the wrong item from you and deliver the correct one.
For defective or faulty products you should contact the Manufacturer directly to arrange for service or replacement according to the Manufacturer's service or replacement policy as it relates to your product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dealsking.com.au.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dealsking.com.au and send your item to:
Deals King Pty. Ltd.
[Returns]
Suite 1A, Level 2
802 Pacific Highway
Gordon
New South Wales 2072
Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Deals King Pty. Ltd.
[Returns]
Suite 1A, Level 2
802 Pacific Highway Gordon
New South Wales 2072
Australia
You will be responsible for paying for your own shipping costs for returning your item if it is for exchange or incorrectly ordered. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
